Refund Policy

Thank you for shopping with us. We are committed to providing quality products and a smooth shopping experience. If there is an issue with your order, please review the policy below for information regarding refunds, returns, and replacements.

Order Processing

Orders are typically processed within a few business days after payment confirmation. Once your order has been shipped, you will receive a confirmation notification with tracking details when available.

Returns & Refund Eligibility

If you encounter a problem with your order, you may contact our support team to request assistance. Refunds or replacements may be considered under the following circumstances:

• The item received is damaged or defective

• The item received is incorrect

• The product is missing from the package

• The item cannot be delivered due to a verified shipping issue

To be eligible for assistance, the item must be unused and in its original packaging whenever possible.

Non-Refundable Situations

Refunds or replacements may not be approved under the following conditions:

• The item has been used, damaged, or altered by the customer

• The issue was not reported within a reasonable time after delivery

• Incorrect shipping information was provided by the customer

• Delivery failed due to customer absence or refusal

Return Process

If you believe your order qualifies for a return or refund request, please contact our customer support team and provide:

• Order number

• Description of the issue

• Photos or videos clearly showing the problem

Our support team will review the request and provide instructions if a return is required.

Please do not send items back without receiving confirmation from our support team.

Refund Processing

If your refund request is approved, the refund will be issued to the original payment method used during the purchase. Processing times may vary depending on the payment provider and financial institution.

Exchanges

In certain cases, we may offer a replacement item instead of a refund if the product is defective or incorrect.

Contact Us

If you have any questions regarding your order, please contact our support team:

Email: hellopopmyself@gmail.com

Our team will respond as soon as possible to assist you.